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Thinking in Processes
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Note: This book is available in several languages: Dutch, English. If you are new to process work this book is certain to give you a foundation for understanding what the buzz has been and still is about. If you are a process improvement practitioner there are sets of simple steps to guide you. If you are a manager you will discover what is needed for your processes to become better, faster and cheaper using a straightforward approach that works. I thank Peter for this contribution. It will add tremendous value to the ever growing body of business process knowledge - Roger T. Burlton, P. Eng, CMC - Chief Consultant BPTrends.com
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