The Service Catalog

The Service Catalog

Double click on above image to view full picture

Zoom Out
Zoom In
Publisher: Van Haren Publishing
eBook(s): 978908753659E
hardcopy: 9789087536596

Availability: In stock

€47.42 Incl. Tax €43.50 Excl. Tax
Details
Details
Note: This book is available in several languages: Japanese, English.
The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately. This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio.

Readers will gain practical information and knowledge that will help with:

• understanding the full concept of the service catalog

• understanding the scope of the service catalog

• building an appropriate service catalog for your organization

• identifying the true value that the service catalog can deliver to your organization

•understanding services and the value that they provide to your organization and customers

•managing the service catalog

In addition, a complete service catalog schematic is provided and the service portfolio pyramid, which is unique to this book, is introduced showing how all the pieces of the puzzle fit together.

Widely researched and reviewed by some of the world’s leading experts, this book provides a down-to-earth and practical resource for not only those who are developing Service Catalogs for the first time but also for those looking to refine their services according to agreed and established best practice concepts.

This book can only be ordered by: info@itsmf-japan.org
Additional Info
Additional Info
SKU 978908753659C
isbn 978908753659C
nur-code 982
Publisher Van Haren Publishing
Uitgeef Datum No
Product Type Books
Publish Year 2011
Language japanese
Categories IT & IT Management
Standards IT Management
Serie No
edition 1
pages No
Height (cm) 0
Width (cm) 0
Length (cm) 0
Weight (Kg) 0
Default 90000
eLibrary Downloadbaar Yes
Description No
Reviews
Write Your Own Review

Only registered users can write reviews. Please, log in or register

Other Products
You may also be interested in the following product(s)
Mark O'Loughlin Mark O'Loughlin
€0.00 Incl. Tax €0.00 Excl. Tax

People who viewed this product also viewed

Please wait...

X
Added to your cart