The ITIL Process Manual

Author: James Persse

978908753650C

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Publisher: Van Haren Publishing
eBook(s): 978908753650E
hardcopy: 9789087536503
eBook: 9789087536510

Availability: In stock

€47.42 Incl. Tax €43.50 Excl. Tax
Details
Details
This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes – small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure: Improvement activities Process inputs and outputs Related processes Tools and techniques Key Performance Indicators Critical Success Factors Process Improvement roles Benefits of effective Process Implementation challenges and considerations Typical assets and artefacts of an Improvement program
Additional Info
Additional Info
SKU 978908753650C
isbn 978908753650C
nur-code 982
Publisher Van Haren Publishing
Uitgeef Datum 2016-01-01
Product Type Books
Publish Year 2012
Language english
Categories IT & IT Management
Standards IT Management, ITIL
Serie No
edition 1
pages No
Height (cm) 2.3
Width (cm) 17
Length (cm) 24
Weight (Kg) 0.6500
Default 99651
eLibrary Downloadbaar Yes
Description No
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