The IT Service Part 2 - The Handbook

978908753700C

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Publisher: Van Haren Publishing
eBook(s): 978908753700E
hardcopy: 9789087537005
eBook: 9789087538798

Availability: In stock

€47.42 Incl. Tax €43.50 Excl. Tax
Details
Details
Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organisations. Among many, these include: Regulatory compliance: data privacy requirements and corporate scandals have focused a requirement for transparency – with high impact on IT organisations Economic pressures: require IT organisations to more closely align with business imperatives. The outcome has been an explosion of ‘standards’ and ‘frameworks’ each designed to support the IT organisation as it demonstrates to the world that they are the’ rock’ of an organisation: strong, reliable, effective and efficient. Most of these standards and frameworks have great elements but no organisation can adopt them all – and many were created without sufficient considerations for interoperability. The IT Service (in 2 parts) looks at the key and very simple goals of an IT organisation and clearly and succinctly presents to the reader the best ‘rock solid’ elements in the Industry. It then shows how all the key elements can easily ‘crystallise’ together –with great templates and check-lists. In Part 1 (another book) the reader is presented with the simple objectives that the IT department really must address. In Part 2 (this book) the reader gains expert advice on how the components of IT Service are ‘crystallised’ in a real environment. There’s a delightfully simple set of steps: OVERVIEW OF THE SERVICE DESIGN PACKAGE THE SERVICE STRATEGY ASPECTS Of SERVICE DESIGN OUTPUTS OF THE SERVICE DESIGN PHASE OUTPUTS OF THE SERVICE TRANSITION PHASE OUTPUTS OF THE SERVICE OPERATION PHASE Within these the Author gives a very simple set of templates (or tells you where they are to be found), practical guidance and very simple checklists. It’s up the reader how far you develop each stage: a lot depends on the nature of your business of course. The joy of this approach is that the reader knows that all basic components are identified -- and that more extensive resources are referred to if the reader wishes to extend.
Additional Info
Additional Info
SKU 978908753700C
isbn 978908753700C
nur-code 982
Publisher Van Haren Publishing
Uitgeef Datum No
Product Type Books
Publish Year 2012
Language english
Categories IT & IT Management
Standards ITIL
Serie No
edition 1
pages No
Height (cm) 2.8
Width (cm) 17
Length (cm) 24
Weight (Kg) 0.78
Default 90000
eLibrary Downloadbaar Yes
Description No
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