Service Level Management - a Practitioners Guide



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Publisher: itSMF UK
hardcopy: 9781906745028

Availability: In stock

€27.25 Incl. Tax €25.00 Excl. Tax

Covering SLM policy, service catalogues, service reporting guidance, service level and operational level agreements, process maturity assessment and much more, the new edition includes: updated templates on the accompanying CD. A process RACI matrix - a real bonus if you're starting SLM from scratch an additional chapter on small-scale implementation. Whether you are a large or small organization, you will find information in this book to get you well on your way to implementing SLM.

Additional Info
Additional Info
SKU 978190674502C
isbn 978190674502C
nur-code 982
Publisher itSMF UK
Uitgeef Datum No
Product Type Books
Publish Year 2010
Language english
Categories IT & IT Management
Standards IT Management
Serie No
edition 1
pages No
Height (cm) 0.3
Width (cm) 14.8
Length (cm) 21.2
Weight (Kg) 0.1000
Default 0
eLibrary Downloadbaar Yes
Description No
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