Passing your ITIL® Foundation Exam - 2011 edition

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978011331355C

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Publisher: TSO
hardcopy: 9780113313556

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Details
Details
Endorsed by the Official ITIL Accreditor and updated in line with the 2011 syllabus, the bestselling study aid 'Passing your ITIL Foundation Exam - 2011 Edition' is the ideal companion for students preparing for their ITIL Foundation Exam. The publication presents the Foundation content in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles and terminology associated with IT service management. The publication provides an overview of the ITIL Foundation learning requirements. It contains chapters on service management, each of the five lifecycle stages, and service management technology - plus information on the qualification scheme and the exam itself. Key features: •Topics are presented in a logical easy-to-absorb structure. •A fictional case study helps to bring service management to life. •Mind maps summarise content at the end of chapters and are excellent revision aids. •73 completely unique questions, which you will not find anywhere else! •Answers to all questions are thoroughly explained to aid understanding.
Additional Info
Additional Info
SKU 978011331355C
isbn 978011331355C
nur-code 982
Publisher TSO
Uitgeef Datum No
Product Type Books
Publish Year 2012
Language english
Categories IT & IT Management
Standards ITIL
Serie No
edition 1
pages No
Height (cm) 1.3
Width (cm) 22
Length (cm) 22
Weight (Kg) 0.596
Default 0
eLibrary Downloadbaar No
Description No
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