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ITIL Service Operation 2011 Edition
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The 2011 Editions have been updated to improve consistency, aid in navigation and improve readability. Service Operation introduces and explains delivery and control activities to achieve operational excellence on a day-to-day basis. Sharing a consistent structure with the other four core ITIL publications, the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in Service Operation include: Application Management Change Management Operations Management Control processes and function Scaleable practices Measurement and control.
|Categories||IT & IT Management|
|Standards||IT Management, ITIL|