ITIL For Dummies, 2011 Edition

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978111995013C

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Publisher: Wiley
hardcopy: 9781119950134

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Details
Details
IL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users. •Understanding how ITIL can help you •Getting to grips with ITIL processes and the service lifecycle •Implementing ITIL into your day to day work •Learn key skills in planning and carrying out design and implementation projects
Additional Info
Additional Info
SKU 978111995013C
isbn 978111995013C
nur-code 982
Publisher Wiley
Uitgeef Datum No
Product Type Books
Publish Year 2012
Language english
Categories IT & IT Management
Standards IT Management, ITIL
Serie No
edition 1
pages No
Height (cm) 0
Width (cm) 0
Length (cm) 0
Weight (Kg) 0.0000
Default 0
eLibrary Downloadbaar No
Description No
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