You have no items in your shopping cart.
ITIL Continual Service Improvement - 2nd ed. 2011
Double click on above image to view full picture
This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It expands the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.
|Categories||IT & IT Management|