ITIL Continual Service Improvement 2011 Edition

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978011331405C

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Publisher: TSO
hardcopy: 9780113314058

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Details
Details
The 2011 Editions have been updated to improve consistency, aid in navigation and improve readability. Continual Service Improvement delivers consistent, repeatable process activities as part of service quality, ITIL has always emphasized the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement. Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include: •Business and technology drivers for improvement •Justification •Business, financial and organizational improvements •Methods, practices and tools •Measurement and control •Companion best practices.
Additional Info
Additional Info
SKU 978011331405C
isbn 978011331405C
nur-code 982
Publisher TSO
Uitgeef Datum No
Product Type Books
Publish Year 2013
Language german
Categories IT & IT Management
Standards IT Management, ITIL
Serie No
edition 1
pages No
Height (cm) 1.6
Width (cm) 21.5
Length (cm) 28
Weight (Kg) 1.1000
Default 0
eLibrary Downloadbaar No
Description No
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