ISO/IEC 20000: A Pocket Guide



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Publisher: Van Haren Publishing

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€19.57 Incl. Tax €17.95 Excl. Tax

A quick and accessible to a universally adopted standard. This standard is based on ITIL which is also very widely known and used. ISO 20000 describes Service Management standards that must be attained for corporate accreditation.

BS15000, the standard dedicated to IT service management, has now become an ISO standard (ISO 20000). The goal of this Pocket Guide is to provide an easy to read document that explains the nature, content and aim of ISO 20000 / BS15000. It should bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easy accessible pocket guide:

  • To promote the awareness and the acceptability of ISO 20000 as a valid standard for IT Services organisations
  • To support ISO 20000 training and certification
  • To produce a quick reference to the core content of ISO 20000, for practitioners

Target Groups

This book is aimed at a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.

Additional Info
Additional Info
SKU 978908753008C
isbn 978908753008C
nur-code 982
Publisher Van Haren Publishing
Uitgeef Datum No
Product Type Books
Publish Year 2006
Language japanese
Categories IT & IT Management
Standards ISO 27000
Serie No
edition 1
pages No
Height (cm) 0
Width (cm) 0
Length (cm) 0
Weight (Kg) 0.0000
Default 90000
eLibrary Downloadbaar Yes
Description No
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