Diagrams for Trainers - Foundations of ITIL® 2011 Edition

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Diagrams for Trainers - Foundations of ITIL® 2011 Edition

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Publisher: Van Haren Learning Solutions

Availability: In stock

€30.25 Incl. Tax €25.00 Excl. Tax
Details
Details
This book and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL 2011 Edition. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL 2011 Edition upgrade. The ITIL 2011 Edition approach covering the ITIL Lifecycle is fully covered. The new and re-written processes in ITIL 2011 Edition for strategy management and business relationship management are included, as well as the other new and improved concepts in ITIL 2011 Edition . This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement ….and much more!
Additional Info
Additional Info
SKU 978908753674P
isbn 978908753674P
Publisher Van Haren Learning Solutions
Format ppt
Product Type Diagrams & Manuals
Language english
Categories N/A
Standards N/A
Serie No
Default No
eLibrary Downloadbaar No
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