eSourcing Capability Model for Service Providers – eSCM-SP

  • UitgeverVan Haren Publishing

  • 9789087535612 - hardcopy
    9789401801256 - eBook
€ 79,50

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The eSourcing Capability Model for Service Providers (eSCM-SP) is the best practices model that supports sourcing organizations successfully manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle. It addresses the critical issues related to IT-enabled sourcing (eSourcing) for both outsourced and in-sourced (shared services) agreements. Each of the Model's 84 Practice is distributed along three easy to follow dimensions: Sourcing Life-cycle, Capability Area, and Capability Level, and have been applied in IT, BPO, and KPO settings.

The eSCM-SP has been designed to complement existing quality models so that service providers can capitalize on their previous improvement efforts. ITIL V3 suggests that ITIL be supplemented with eSCM when service management is performed in the context of a sourcing arrangement. A series of documents comparing the eSCM-SP with other models and standards has been developed.

Developed by The IT Services Qualification Center (ITSqc) and endorsed by a number of organizations including IAOP (International Association of Outsourcing Professionals), this title represents a major step forward for professionals looking to implement Best Practice within the Industry.
Specificatie

Extra informatie

Artikelnummer 978908753561C
isbn 978908753561C
nur-code Nee
Producttype Books
Publish Year Nee
Taal english
Standaard 101189
Serie Nee
year 2010
Uitgeef Datum Nee
pages Nee
Publisher Van Haren Publishing
edition Nee
samplefile 9789087535612_SMPL.pdf
height 2.33
lenght 24
width 17
Gewicht 0.7300
eLibrary Downloadbaar Ja
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