Defining IT Success Through The Service Catalog

Author: Troy DuMoulin

ITEM: 1619

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Publisher: Van Haren Publishing
hardcopy: 9789077212967
eBook: 9789401801164
eBook(s): 978907721296E

Availability: In stock

€47.42 Incl. Tax €43.50 Excl. Tax
Details
Details
The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT provides to facilitate business operations. Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: Services are made standard and rational, leading to lower costs and increased service availability Standard ‘service products’ enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning Controls over consumption of services are enhanced The fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects
Additional Info
Additional Info
SKU 978907721296C
isbn 978907721296C
nur-code 982
Publisher Van Haren Publishing
Uitgeef Datum 2007-02-12 00:00:00
Product Type Books
Publish Year 2007
Language english
Categories IT & IT Management
Standards IT Management
Serie No
edition 1
pages No
Height (cm) 0.8
Width (cm) 17
Length (cm) 24
Weight (Kg) 0.3000
Default 99492
eLibrary Downloadbaar Yes
Description No
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