Diagrams for Trainers - Service Automation Framework

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Diagrams for Trainers - Service Automation Framework

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Publisher: Van Haren Learning Solutions

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€30.25 Incl. Tax €25.00 Excl. Tax
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For trainers free additional material of this book is available. This can be found under the "Learning Solutions" tab, "Teachers viewing copy" tab. Please fulfill the form and click on de button "Send". Please fill in the teachers copy and press the "Send" button. After evaluation you will receive a voucher code that is valid for one ebook. Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now. This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your organization. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who ‘like’ your company. The Service Automation Framework (SAF®) has been created to find a methodical way to discuss Service Automation. It offers a simplistic version of any organization, which includes a number of processes that every organization can think of to systematically enhance its Service. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization. This book is intended for anyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance on a step-by-step model to achieve this, whether you are an entrepreneur, executive, consultant or work in the field of academia.
Additional Info
Additional Info
SKU 978940180062P
isbn 978940180062P
Publisher Van Haren Learning Solutions
Format ppt
Product Type Diagrams & Manuals
Language english
Categories IT & IT Management
Standards N/A
Serie No
Default No
eLibrary Downloadbaar No
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