IT Service Management


IT Service Management

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Publisher: BCS, The Chartered Institute for IT
hardcopy: 9781780173184

Availability: In stock

€30.86 Incl. Tax €28.31 Excl. Tax
Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides you with a comprehensive, practical introduction to IT service management. Building on their collective, extensive service management experience, the authors of this book walk you through essential concepts including the service lifecycle, processes, functions and roles and illustrate these with real-life examples. With this book you'll quickly gain understanding of the basic principles, terminology and benefits of service management.
Additional Info
Additional Info
SKU 978178017318C
isbn 978178017318C
nur-code 982
Publisher BCS, The Chartered Institute for IT
Uitgeef Datum 2016-03-21
Product Type Books
Publish Year 2016
Language english
Categories IT & IT Management
Standards Other IT and IT Management
Serie N/A
edition 1
pages 292
Height (cm) 0
Width (cm) 0
Length (cm) 0
Weight (Kg) 0
Default No
eLibrary Downloadbaar Yes
Description N/A
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