The ISM method Version 3

  • UitgeverVan Haren Publishing
  • Beschikbaar vanaf: 30/06/2017
    9780117081062 - hardcopy
    9789401801997 - eBook
€ 37,05

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This book describes a revolutionary approach on how to successfully implement IT service management (ITSM) in an easier, faster, cheaper, and especially more effective way.

In the book, the lessons of 30 years are used to put an end to the chaos and complexity of ineffective ITSM projects. Based on simple paradigms, a single and compact solution is described for the integrated service management with People, Process and Product. This is not achieved by setting ITIL or ASL aside, but by rearranging the many valuable elements of these frameworks into a simple logical structure, and filling the gaps. Although the paradigms are explained extensively in the book, the solution is very practical and has been proven in recent years in dozens of projects with small and large organizations.

This publication describes the implementation method, with a strong focus on quality assurance and cultural change, a comprehensive definition list, and an example of a compact process model.
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Best Practices & Study Guides.
Best practices and methodes in IT & IT Management, Enterprise Architecture, Business Management en Project Management.
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Specificatie

Extra informatie

Artikelnummer 978011708106C
isbn 978011708106C
nur-code 982
Uitgeef Datum 2017-06-30
Publisher Van Haren Publishing
Producttype Books
Publish Year 2012
Taal english
Categorieën IT & IT Management
Standards ISM
pages Nee
edition 3
eLibrary Downloadbaar Ja
Height (cm) Nee
Width (cm) 17
Length (cm) 24
Weight (Kg) 1.0000
Standaard Nee
Beschrijving Nee
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