Metrics for IT Service Management (english version)
Publisher: Van Haren Publishing
ISBN: 9789077212691
NUR: 980
Format: hardcopy
Other formats: PDF
Publication Date: 26/04/2006
Authors: itSMF the IT Service Management Forum & Peter Brooks
Book Language: English
ISBN: 9789077212691
NUR: 980
Format: hardcopy
Other formats: PDF
Publication Date: 26/04/2006
Authors: itSMF the IT Service Management Forum & Peter Brooks
Book Language: English
Price: € 39,95
The ability to organise and measure performance is a key part of the implementation of IT Service Management processes. This publication contains practical information on the provision of useful and meaningful metrics, as well as how best to use them within an organisation, including generic principles (such as SMART and KISS), specific examples and templates for the use of each metricAll metrics discussed are directly related to process objectives, in order to help create a service-focused management system. This publication complements the ITIL, CobiT and ISO20000 service management principles.
| Categories | |
| Categories | IT Service Management |
| Digital | |
| Format | hardcopy |
| Language | |
| Language | english |
| Publish_Year | |
| Publish Year | 2006 |
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